Request account deletion
Send us an email from the address connected to your PlantPulse AI account. This helps us locate and verify the account before processing your request.
Email deletion requestAccount & data controls
Delete your account
You can request deletion of your PlantPulse AI account and account-linked data by contacting our support team using the email associated with your account.
What to include
✉️Your account email
Use the same email address associated with your PlantPulse AI account whenever possible.
🗑️Clear request
State that you want your PlantPulse AI account and associated account data deleted.
✅Verification
We may ask for reasonable verification before deleting data to help protect your account from unauthorized requests.
Before you request deletion: account deletion is intended to be permanent. You may lose access to saved plants, scan history, favorites, profile information, and other data connected to the deleted account.
What we will remove
After a verified deletion request, we will delete or anonymize account-linked information that we control and that is no longer needed to provide the service. Depending on the data associated with your account, this may include:
- account and profile information;
- saved plants in My Garden;
- scan history and saved scan results;
- favorites and account preferences; and
- other information directly associated with the account.
Information that may be retained
Some limited information may need to be retained where reasonably necessary for legal compliance, fraud prevention, security, dispute resolution, or other legitimate record-keeping obligations. Where appropriate, information may also remain temporarily in routine backup systems until those backups are overwritten or expire.
What happens next
We will review the request, verify the account when necessary, and process the deletion request. Once the request has been completed, we may send a confirmation to the email address used for the request.
Need help first?
If you do not want to delete your entire account and only need help with a scan, Garden item, history entry, privacy concern, or another issue, visit the Support page or email batoolshanzay786@gmail.com.
Ready to submit your request?
Email PlantPulse AI Support and clearly state that you want your account deleted.